TEACHING and TRAINING
OPERATIONS IMPROVEMENT
If your revenue isn’t matching your expectations—or what others told you was possible—an operational audit might be the smartest move you make. We’ll pinpoint where efficiency breaks down, where service flow can improve, and where guest experience is falling short.
Our team knows how to unlock smoother throughput, stronger staff performance, and a guest-first mindset that drives repeat business and real growth.
Let’s talk about how we can help you level up your operation and start earning what you’re truly capable of.
MANAGEMENT TRAINING
LEADING YOUNG PEOPLE IN A CHANGING CULTURE
LEADING YOUNG PEOPLE IN A CHANGING CULTURE
Inspiring ownership among the management team is critical to your success and revenue. Going through the motions and phoning it in are on full display about everywhere you go today. Our standards are much higher and you will benefit from our teaching.
Admittedly, our teaching sounds hard, maybe even impossible, but if you embrace what we teach, you'll see the practicality and ease of a better way.
Let's chat about your potential greatness.
LEADING YOUNG PEOPLE IN A CHANGING CULTURE
LEADING YOUNG PEOPLE IN A CHANGING CULTURE
LEADING YOUNG PEOPLE IN A CHANGING CULTURE
Today’s youth want to be great, and they need to know: can you help them become great? That question matters. If you are not someone who can better their life, advance their goals and support their growth, they will leave you. They do not have time for you because the truth is, What about being their boss makes them a better person?
If you have turnover and find yourself reasoning, "That's just the way it is with teenagers," we've got news for you...you're wrong. We can help.
GUEST SERVICE EXCELLENCE
LEADING YOUNG PEOPLE IN A CHANGING CULTURE
GUEST SERVICE EXCELLENCE
A guest service standard like no other is our specialty. This two-session teaching on guest service will give you the tools to elevate your service to a level that no other business is able to accomplish. We are confident that our service standard is second to none and you'll benefit from our greatness-only teaching.
The enemy of great is good. The death of great is good enough. Don't settle. Be different! Be the best! Let us help.
CONSULTING
FEASIBILITY STUDY & PROJECT DEVELOPMENT
MARKET ASSESSMENT AND COMPETITIVE STRATEGIES
MARKET ASSESSMENT AND COMPETITIVE STRATEGIES
If you build it, will they come? Let us break down the market, secondary market, demographics, and answer the initial questions. We have worked in all size areas and can remove the guess work.
MARKET ASSESSMENT AND COMPETITIVE STRATEGIES
MARKET ASSESSMENT AND COMPETITIVE STRATEGIES
MARKET ASSESSMENT AND COMPETITIVE STRATEGIES
What other leisure dollar industries are competing for your guests? We'll audit all competitors' operations, marketing, and assess how to get a bigger slice of the pie.
FEC CONCEPT AND DEVELOPMENT
MARKET ASSESSMENT AND COMPETITIVE STRATEGIES
Attraction choices matter. Attraction layout matters. Food and Beverage location matters. Traffic flow matters. Throughput matters. Pricing matters. And we can assist with it all.
SAFETY AUDIT
It is surprising what we find, and often, scary. Where are your liability exposures? Are you confident seatbelts are secured and in proper position? Are hazards clearly marked? Team members attentive? Fire extinguishers properly located and team trained on use? "Attractive nuisance" areas identified?
Safety doesn't have to be a "hope everything is okay" approach.
MARGINS AND BOTTOM LINE
MARGINS AND BOTTOM LINE
Where expenses exist, controls are needed. From food costs to redemption costs and arcade payouts, there should not be guessing or mysteries. We can assist with your existing processes or implement effective plans to maximize your profits. A wise store owner once said, "If you watch the pennies, the dollars will take care of themselves."